Terms of Service (Customer Agreement)

Last Updated: 29-09-2025

This Terms of Service ("Agreement") is a binding contract between Hire Science Inc., d/b/a Scale.jobs ("Scale.jobs," "we," "us," or "our") and the person or entity that purchases, accesses, or uses our products or services ("Customer," "you"). By clicking "I agree," executing an order form, or using the Services, you agree to this Agreement.

Not legal advice: This is a commercial agreement for a technology-enabled service. Scale.jobs is not a law firm and does not provide legal advice.

1) Definitions

"Services": Scale.jobs' human‑plus‑AI job-application support, including profile/resumé/cover letter drafting, form‑filling, and application submission to third‑party sites, and any related software, widgets, extensions, or assistants.
"Customer Content": Information you provide (e.g., resumés, work history, credentials, logins, preferences, job targets), and outputs we create for you (e.g., tailored resumés, cover letters), excluding the Service software.
"Confidential Information": Non‑public information disclosed by one party to the other that is marked or should reasonably be understood as confidential.
"Order": The online checkout, invoice, or order form that specifies your plan, seats, term, and fees.

2) Scope & Nature of the Services

2.1 Assistive service only. The Services help automate aspects of job search. We do not guarantee interviews, offers, compensation, immigration outcomes, or admissions to any program.

2.2 No employment agency / recruiter. Scale.jobs does not act as an employment agency or recruiter and does not make hiring decisions for third parties.

2.3 Third‑party platforms. The Services may interact with job boards, employer systems, ATSs, and other platforms (collectively, "Third‑Party Platforms"). Those platforms are not under our control; they may change, block access, or suspend accounts at any time. Your use of Third‑Party Platforms is governed by their own terms, which you must follow.

3) Your Account; Authorization to Act on Your Behalf

3.1 Accuracy. You represent and warrant that all information you provide is true, accurate, and not misleading. You will promptly update inaccuracies.

3.2 Authorization. You appoint Scale.jobs and our personnel (including contractors) as your authorized agent solely to (i) prepare materials (resumé/cover letters/answers), (ii) log into Third‑Party Platforms using credentials you provide, and (iii) submit applications or communications on your behalf, in each case consistent with your settings and instructions.

3.3 Credentials. If you provide credentials or tokens, you (a) authorize us to store and use them to deliver the Services, and (b) acknowledge that some platforms prohibit automation or shared access. You accept the risk of account flags, captchas, rate limits, or suspensions by Third‑Party Platforms.

3.4 Review responsibility. AI‑assisted drafts can contain errors, omissions, or hallucinations. You must review and approve all substantive materials (resumé, cover letters, form answers) before submission. You are responsible for the content submitted under your name.

3.5 Prohibited content. You will not instruct us to submit false information, misrepresent qualifications, or violate EEO, immigration, export, or other applicable laws.

4) Acceptable Use

You will not (and will not permit anyone to): (a) use the Services to harass, spam, scrape at scale beyond fair use, or circumvent technical limits of Third‑Party Platforms; (b) reverse engineer or attempt to extract our source code, models, or data; (c) use the Services for unlawful, defamatory, infringing, or deceptive purposes; (d) upload malware or interfere with security; (e) resell or provide the Services to third parties except as allowed in an Order.

5) Fees, Billing, Renewals, Trials

5.1 Plans & pricing. Fees are described at checkout or in your Order and are non‑refundable except as expressly stated in Section 6 (Refunds & Cancellations).

5.2 Auto‑renewal. Unless the Order says otherwise, subscriptions renew for the same term at then‑current rates. You can disable auto‑renew anytime before the end of the current term.

5.3 Late payments. Overdue amounts may accrue a 1.5% monthly interest (or the maximum allowed by law) and reasonable collection costs.

5.4 Taxes. Fees are exclusive of taxes; you are responsible for sales, VAT/GST, or similar taxes, excluding our income taxes.

5.5 Chargebacks. Initiating a chargeback without first providing us a reasonable opportunity to resolve an issue is a material breach. We may suspend the Services, assess collection costs, and report fraud where applicable.

6) Cancellations & Refunds

6.1 How refunds are calculated. Your satisfaction is our highest priority, thus we offer pro‑rata refunds if you cancel your plan at any time. A one‑time fee of USD $100 covers onboarding, platform access, payment‑gateway fees, and taxes and will be deducted from any refund.
Refund Amount = Plan Price − (Pro‑Rata Cost + One‑Time Fee).

6.1.1 Pro‑Rata Cost (usage‑based). For application‑based plans, Pro‑Rata Cost equals the share of your plan that has been used, calculated as:
Pro‑Rata Cost = Plan Price × (Applications Submitted ÷ Applications Included in Plan).

6.1.2 Time‑based plans. If your plan is time‑based rather than application‑based, Pro‑Rata Cost equals:
Pro‑Rata Cost = Plan Price × (Days Elapsed ÷ Total Plan Days).

6.2 Non‑refundable services. Pro‑rata refunds are not applicable to Resume Review and LinkedIn Makeover, which are one‑time efforts performed by career coaches/experts and are non‑refundable once delivered or commenced.

6.3 Quality concerns. If you are dissatisfied with quality, your exclusive remedy is the refund calculated above (and any discretionary re‑work we may offer). You agree not to request or pursue a full refund or additional damages.

6.4 Cancellations effective date. Cancellations take effect upon our written confirmation (email or in‑app). Pending tasks may be stopped immediately.

6.5 No refund for breach. If we terminate the Services due to your breach (e.g., fraud, abuse, prohibited use), no refund is due.

7) Service Changes; Beta Features

We may modify the Services (including removing or adding features) and will not materially reduce core functionality during your paid term without reasonable notice. Beta, experimental, or preview features are provided AS IS with no commitments and may be discontinued at any time.

8) Data; Security; Incident Response

8.1 Data processing. We process Customer Content only to provide the Services, improve safety, comply with law, and as otherwise permitted in this Agreement. We may use de‑identified or aggregated data to improve and analyze the Services.

8.2 Security. We implement reasonable administrative, technical, and physical safeguards designed to protect Customer Content (e.g., access controls, encryption in transit and at rest where feasible). No method of transmission or storage is 100% secure.

8.3 Incident response. If we become aware of unauthorized access to Customer Content in our possession (a "Security Incident"), we will notify you without undue delay, describe known facts, and take reasonable steps to mitigate. You are responsible for incidents caused by your actions or by Third‑Party Platforms.

8.4 Customer Data Breach or Misuse. To the fullest extent permitted by law, our total liability for any Security Incident, data breach, or misuse of Customer Content shall not exceed the greater of (i) the fees you paid to us in the three (3) months immediately preceding the event or (ii) USD $1,000. We are not liable for indirect, consequential, special, exemplary, punitive, or lost‑profit damages even if advised of the possibility.

8.5 Data retention & deletion. During the term, you can request deletion of specific Customer Content, and we will fulfill within a reasonable time unless retention is required by law, dispute resolution, or backups. We may retain anonymized data.

8.6 Regional privacy. If you need a Data Processing Addendum (DPA) to address GDPR/CCPA or other regimes, Annex B (DPA) applies where executed.

9) Intellectual Property; Licenses

9.1 Ownership. As between the parties, Scale.jobs owns the Services, software, models, prompts, workflows, and all IP therein. You own your Customer Content.

9.2 License to us. You grant us a non‑exclusive, worldwide, royalty‑free license to host, copy, modify, process, and display Customer Content solely to provide the Services, comply with law, and as permitted in 8.1.

9.3 Outputs for you. Subject to your compliance and payment, we assign to you our rights in customer‑specific deliverables (e.g., your tailored resumé/cover letter) upon delivery, excluding our underlying tools, templates, know‑how, and pre‑existing IP.

9.4 Feedback. You grant us a perpetual, irrevocable license to use suggestions or feedback without restriction or compensation.

10) Representations; Warranties; Disclaimers

10.1 Mutual authority. Each party represents it has the right and authority to enter this Agreement.

10.2 Customer warranties. You warrant that (a) you have rights to the Customer Content you provide; (b) your use will comply with laws and third‑party terms; (c) your submissions will be truthful and non‑misleading.

10.3 AS‑IS. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON‑INFRINGEMENT. AI‑generated content may be incomplete or inaccurate; you are responsible for review and approval.

11) Indemnification

You will defend, indemnify, and hold harmless Scale.jobs, its officers, directors, employees, and contractors from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of this Agreement or law; (c) your interactions with Third‑Party Platforms; (d) your misrepresentations to prospective employers.

Contact

For questions about these Terms, please contact us at [email protected].